The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund.
My Attitude Trading will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7days after the confirmation.
Return, Refund and Replacement of Goods from Lazada Platform
All Goods sold on the Platform is covered under the Lazada 7 Days Easy Returns or 14 Days Easy Returns depending on the Goods sold (“Return Policy”). Buyer may initiate the returns process by communicating with Lazada or Seller through the Platform. The logo(s) of the Return Policy for each Goods can be found on the Goods’ product page.
Buyer may, by completing the Online Return Form, apply to return the purchased Goods to Lazada or Seller in exchange for a replacement or a refund. Buyer shall ensure that the purchased Goods is returned to Lazada or Seller within 7 or 14 calendar days from the delivery date, depending on the applicable Return Policy. For avoidance of doubt, the countdown starts from the date the Buyer received the purchased Goods to the post stamp date on the return parcel. In case of damaged Goods, please contact Lazada or Seller within 48 hours of receiving the delivery to expedite the claim process.
Buyer may only apply for return of the purchased Goods in the following circumstances: the Goods delivered to Buyer is defective and/or damaged on delivery;
The Goods, in particular fashion items, which does not fit
The Goods delivered to Buyer is materially different from the description provided by Seller in the listing of the Goods;
The Goods delivered to Buyer does not match the agreed specification (e.g. wrong size, colour, etc.) stipulated in the order;
Buyer has a change of mind with regard to the Goods; and such other circumstances which may be prescribed by Lazada on the Platform.
Perishable products are returnable except for "change of mind" request. Buyer is to ensure that product is not opened, as otherwise it will not be accepted for return. To ensure that Buyer is satisfied with the product Buyer received, Buyer should inspect the contents as soon as the order arrives.
The application for return of Purchased Goods may also be subject to additional terms and conditions prescribed by Lazada on the Platform. Please see Help Center for further details.
Questions and complaints with regards to returns
If you have any questions or complaints,
you may either contact the Seller directly via the Platform or
contact Lazada using the “Contact Us” page on the Platform, as applicable.
In the event that Buyer is unable to resolve any dispute with Seller directly through amicable negotiations, Lazada reserves the right to suggest and implement an appropriate resolution at its sole discretion.
Please return your purchase to the following address:
My Attitude Trading
49, jalan Pendekar 18, Taman Ungku Tun Aminah,
81300 Johor Bahru, Johor Malaysia.
Please contact us at firstname.lastname@example.org or 60127220082 if you have any questions or doubts.